Edinburgh based · Fire & security since 2009 · Part of Ranger Fire & Security
Existing customers
For customers already working with iFire: keyholder changes, service visits, faults and paperwork. One phone number, and a team that can see your site history.
Monday to Thursday 8am to 5pm. Friday 8am to 2.30pm. Monitoring for monitored systems runs 24/7 and is separate from these hours.
Security notice. We do not collect keyholder details, alarm codes, passcodes or access instructions through this website. Anything sensitive is taken over the phone, verified, and recorded through the process we already use for existing customers.
This website is a support route, not an emergency service. We do not publish an emergency engineer response promise here.
What we can help with
Everything here is handled by the same team that looks after your systems, so there is no separate support queue to navigate.
Changes to keyholders, call lists or site contacts are handled through our existing approved process. Call us during office hours and we will verify who you are and record the change against your account.
Call to verify and updateIf you need to move a planned visit, tell us as early as you can and have your site reference or postcode to hand. We will confirm the new arrangement in writing.
Talk to the service teamFor a fault, describe what the panel or system is showing and whether the building is occupied. If your system is monitored, follow any instructions already given by the monitoring centre first.
Report a faultNeed a copy of a service record, certificate or asset list for your compliance file? Ask us and we will confirm what we hold for your site and how it can be issued.
Request documentation