One contract for the systems in your building, whether that is a single site or a portfolio. One schedule, one set of records and one team to call when something fails, instead of a different contractor for every panel and camera.
Separate contractors are not the problem on their own. The problem is the gaps between them: who is responsible, which record is current, and who to call when two systems disagree.
Several suppliers
Renewal dates spread across the year
Different record formats in different places
Repeat attendance when two systems fail
Disagreement over who owns an integration fault
One iFire contract
One renewal date for everything we maintain
Consistent records from one team
One visit where several systems need attention
One point of contact for faults and remedial work
Buyer questions
What property and facilities managers ask before signing
Straight answers to the six questions that decide whether a maintenance contract is worth having.
01
Which systems can iFire maintain under one contract?
Fire detection and alarm systems, emergency lighting, fire extinguishers, CCTV, intruder alarms and access control can be brought into a single contract. Where a building also has dry risers, AOVs or other life safety equipment, tell us at quotation stage and we will confirm whether it can be included or should stay with another provider.
Fire alarms and detection
Emergency lighting and extinguishers
CCTV, intruder and access control
AOVs, dry risers and weekly checks on request
02
Can iFire take over equipment installed by another company?
Usually, yes. We survey the existing systems first, check they are serviceable and identify anything that would need correcting before we could maintain them responsibly. You get that in writing before you commit, so a takeover does not become an open-ended remedial bill.
Survey and condition report first
Any corrective work quoted separately
No assumption that old equipment is compliant
03
What information is needed to price the contract?
The more you can tell us, the closer the first price will be. Postcode and site access are a starting point; an asset list and any existing service records will get you an accurate figure without a second visit.
Site address, postcode and access arrangements
Asset list: make, model and quantity of each system
Existing certificates, service records or log books
Number of sites if the contract is a portfolio
Whether monitoring is already in place
04
How are visits planned across multiple sites?
Visits are planned with you rather than around you. For a portfolio we agree a schedule at contract stage that groups sites sensibly, works with each building's operating hours and avoids repeat attendance where a single visit can cover more than one system. The planning approach for your estate is agreed before you sign.
One schedule agreed across the portfolio
Visits grouped to suit geography and site hours
System visits combined where practical
05
What service records or reports can the customer expect?
Each visit produces a record of what was inspected, tested and found, including anything that needs attention. How those records reach you, whether as a document per visit, a periodic pack or uploaded into your compliance system, is agreed at contract stage so it matches the way you file evidence.
A record for every visit
Findings separated from recommendations
Format and delivery agreed at contract stage
06
How are faults and remedial works reported and quoted?
A fault is reported with what was found and what we recommend. Remedial work is quoted for your approval before it is carried out, unless you have agreed a different arrangement in the contract. Nothing open-ended, and nothing done without your sign-off.
Written report of the finding
Remedial work quoted for approval
Repeated faults reviewed rather than re-attended
Visit frequencies, inclusion of specific equipment and the format of service records depend on the systems in the building and the standards that apply to them. We confirm these in writing for your site before a contract starts, rather than generalising here.
Get a maintenance quote
Send the postcode, the systems you have and whether you are renewing an existing contract. If the answer is not in this page, ask us directly.
